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Pixelrust – Terms & Policies

Terms & Policies


Last updated: 6 June 2026

These Terms of Service ("Terms") govern your use of the Pixelrust website at pixel-rust.com, our Rust game servers, community services, leaderboards, account linking, and kit store (together, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Who we are

The Services are operated by Pixelrust ("we", "us", "our"). Contact us via the support channels listed on our website or Discord community.

2. Eligibility

You must be at least 13 years old (or the minimum age required in your country to use online services) to use the Services. By using the Services you confirm that you meet this requirement and that your use of Steam, Discord, and Rust complies with those platforms' own terms.

3. Accounts and linking

  • Steam login. You may sign in using Steam OpenID. We receive your Steam ID and basic public profile information (such as display name and avatar) to create and maintain your account.
  • Discord linking. You may optionally link a Discord account to receive community benefits, verification status, and in-game rewards where offered. Linking is voluntary unless required for a specific feature.
  • Your responsibility. You are responsible for activity on your account and for keeping your Steam and Discord accounts secure. Do not share access or attempt to use another person's account.
  • Accurate information. You must not impersonate others or provide misleading information.

4. Rust servers and gameplay

  • Pixelrust operates Rust servers with scheduled wipes, leaderboards, and community features. Gameplay is subject to our Server Rules and any announcements we publish on the website or Discord.
  • Rust is developed by Facepunch Studios. We are not affiliated with or endorsed by Facepunch. Your use of Rust is subject to Facepunch's terms and End User Licence Agreement.
  • We may modify, suspend, restart, wipe, or discontinue any server or feature at any time for maintenance, balance, abuse prevention, or operational reasons.
  • In-game items, kits, permissions, stats, and progress may be lost on wipe or reset as part of normal server operation unless we explicitly state otherwise.

5. Acceptable use

You agree not to:

  • Cheat, exploit bugs, use unauthorised third-party software, or otherwise gain an unfair advantage.
  • Harass, threaten, discriminate against, or abuse other players or staff.
  • Attempt to disrupt the Services, bypass security, scrape data at scale, or interfere with our systems or game servers.
  • Use the Services for unlawful purposes or to violate the rights of others.
  • Resell, transfer, or commercially exploit access to kits or accounts except where we explicitly allow it.

We may investigate violations and take action including warnings, in-game bans, website restrictions, removal of roles or kits, and permanent bans.

6. Kit store and payments

  • Digital goods. Our store sells digital in-game kits and related permissions delivered to your linked Steam account on the server you select. Kits are not physical goods.
  • Payments. Payments are processed by Stripe. By purchasing, you also agree to Stripe's terms where applicable. We do not store your full card details on our servers.
  • Pricing. Prices are shown at checkout in the currency displayed (typically GBP). We may change prices or kit contents at any time; changes apply to future purchases.
  • Delivery. Kits are delivered by granting in-game permissions through our server plugin. Delivery usually occurs shortly after successful payment but may be delayed by server restarts, wipes, technical issues, or the need to link Steam/Discord. Contact support if delivery fails within a reasonable time.
  • Refunds. Because kits are digital and delivered quickly, purchases are generally non-refundable once the kit permission has been granted or the purchase has been fulfilled. Refunds may be considered at our sole discretion for duplicate charges, failed delivery, or exceptional circumstances. Chargebacks without contacting us first may result in account suspension.
  • Duration. Some kits are time-limited (e.g. 30 days); others are lifetime for that server unless removed for rule violations or server closure. Expiry details are shown at purchase.

7. Leaderboards and stats

We collect and display gameplay statistics (such as kills, deaths, and playtime) from our Rust servers. Stats are provided for community purposes and may be inaccurate, delayed, or reset on wipe. We do not guarantee rankings or rewards based on leaderboard position unless explicitly announced.

8. Intellectual property

Pixelrust branding, website content, and original materials are owned by us or our licensors. Rust, Steam, and Discord are trademarks of their respective owners. You may not copy or reuse our content without permission except for personal, non-commercial use allowed by law.

9. Disclaimers

The Services are provided "as is" and "as available". We do not guarantee uninterrupted access, error-free operation, or that the Services will meet your expectations. Online gaming involves interaction with other users; we are not responsible for their conduct.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, goodwill, or in-game items arising from your use of the Services. Our total liability for any claim relating to the Services is limited to the amount you paid us in the twelve (12) months before the claim, or £50 if you made no purchases.

Nothing in these Terms excludes liability that cannot be excluded under applicable law (including fraud or death/personal injury caused by negligence where applicable).

11. Termination

You may stop using the Services at any time. We may suspend or terminate your access, remove linked accounts, revoke kits or roles, or ban you from servers if you breach these Terms, our rules, or for operational or legal reasons. Sections that by nature should survive (including limitations of liability and governing law) will survive termination.

12. Changes

We may update these Terms from time to time. The "Last updated" date will change when we do. Continued use after changes means you accept the updated Terms. Material changes may be announced on the website or Discord.

13. Governing law

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws in your country require otherwise.

14. Contact

Questions about these Terms: contact us through our Discord community or the support options listed on pixel-rust.com.

Last updated: 6 June 2026

This Privacy Policy explains how Pixelrust ("we", "us", "our") collects, uses, and protects personal information when you use pixel-rust.com, our Rust servers, and related services (the "Services").

1. Data controller

Pixelrust operates the Services. For privacy enquiries, contact us via the support channels on our website or Discord community.

2. Information we collect

Account and profile

  • Steam: Steam ID, display name, avatar URL, and other information Steam provides when you log in.
  • Discord (optional): Discord user ID, username, and related profile fields when you link your account.
  • Website account: login timestamps, admin or community roles we assign, and preferences stored in your account.

Gameplay and community

  • Statistics: in-game stats such as kills, deaths, playtime, and server activity sent from our Rust server plugin.
  • Server status: which servers you play on and related gameplay metadata needed for leaderboards and features.
  • Verification: whether you meet requirements for verified status (e.g. linked Steam and Discord, Steam group membership where checked).

Store and payments

  • Purchase records: kit purchased, server, price, status, and timestamps.
  • Email: if you provide an email at checkout or for receipts and kit expiry reminders.
  • Payment data: payments are processed by Stripe. We receive transaction IDs and payment status; we do not store full card numbers on our servers.

Technical and security

  • Logs: IP address, browser type, pages visited, and error/security logs for operation and abuse prevention.
  • Cookies and sessions: session cookies to keep you logged in, and short-lived cookies for login/logout messages. See Section 8.

Communications

  • Messages you send through application forms, support tickets, or staff applications on the site.

3. How we use your information

We use personal information to:

  • Provide and operate the website, Rust servers, leaderboards, and account linking.
  • Authenticate you via Steam and Discord.
  • Deliver purchased kits and send receipts or expiry reminders where applicable.
  • Enforce server rules, investigate abuse, and maintain security.
  • Improve the Services and fix technical issues.
  • Comply with legal obligations.

4. Legal bases (UK / EEA users)

Where UK GDPR or EU GDPR applies, we rely on:

  • Contract: to provide accounts, stats, and purchased kits.
  • Legitimate interests: security, fraud prevention, community moderation, and improving the Services.
  • Consent: where required (e.g. optional marketing or non-essential cookies if we use them).
  • Legal obligation: where we must retain or disclose data by law.

5. Sharing your information

We do not sell your personal information. We share data only as needed with:

  • Steam and Discord — when you authenticate or link accounts (subject to their privacy policies).
  • Stripe — to process payments.
  • Hosting and infrastructure providers — who process data on our behalf under contractual safeguards.
  • Discord webhooks or bots — for community features such as wipe announcements or verification, where configured.
  • Law enforcement or regulators — when required by law or to protect rights and safety.

Leaderboards and public profiles may display your Steam name, stats, and community roles to other users.

6. International transfers

Our servers and providers may be located in the UK or other countries. Where data is transferred outside the UK/EEA, we use appropriate safeguards (such as standard contractual clauses) where required by law.

7. Retention

We keep information for as long as your account is active and as needed to provide the Services, resolve disputes, and meet legal requirements. Game stats may be reset on server wipe. Purchase records are retained for accounting and support. Logs are kept for a limited period unless needed for security investigations.

8. Cookies

We use:

  • Essential session cookies — to maintain your login session (e.g. PIXELRUST_SESSION).
  • Functional cookies — such as short-lived login/logout notification cookies.

You can control cookies through your browser settings. Disabling essential cookies may prevent you from staying logged in.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to processing of your personal information, and to data portability. You may also withdraw consent where processing is consent-based, and lodge a complaint with a supervisory authority (in the UK: the Information Commissioner's Office).

To exercise your rights, contact us with enough information to identify your account (e.g. Steam ID). We may need to verify your identity before responding.

10. Children

The Services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, contact us and we will take steps to delete it.

11. Security

We use reasonable technical and organisational measures to protect your information. No online service is completely secure; you use the Services at your own risk and should protect your Steam and Discord accounts.

12. Third-party links

Our site links to Steam, Discord, RustMaps, and other third-party sites. We are not responsible for their privacy practices. Review their policies before using those services.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date will change when we do. We encourage you to review this page periodically. Significant changes may be announced on the website or Discord.

14. Contact

Privacy questions or requests: contact us through our Discord community or the support options on pixel-rust.com.